1. Where do you ship?

We currently ship across the continental United States. We're working on expanding our delivery areas. For special requests or bulk orders outside our standard zones, please contact us directly.

2. How much does shipping cost?

We offer free standard shipping on all orders over $100. For orders under that amount, a flat shipping rate will be shown at checkout. Expedited delivery may be available for an additional fee.

3. How long will it take to receive my order?

Delivery times vary depending on the item. In-stock pieces usually ship within 3 to 7 business days. Made-to-order or pre-order items may take longer. You’ll see estimated delivery times on the product page and during checkout.

4. Can I return or exchange an item?

Yes. If you're not completely satisfied, you can return eligible items within 30 days of delivery. Items must be unused and in their original packaging. Custom and final-sale items may not be returnable. Please review our return policy for full details.

5. What if my item arrives damaged?

We’re sorry if that happens. Please inspect your order when it arrives. If there’s any damage, contact us within 48 hours with photos, and we’ll make it right with a replacement, repair, or refund.

6. Do you offer assembly services?

Many of our items are designed for simple assembly with basic tools. For larger pieces, assembly services may be available at checkout in certain areas. Instructions are always included to help make setup easy.

7. Is your furniture sustainably made?

Yes. Sustainability is a key part of our mission. We use responsibly sourced wood, recycled materials, and low-emission finishes whenever possible. We also work with manufacturers who focus on reducing waste and using eco-conscious practices.

8. Do you offer financing or payment plans?

Yes, we offer buy now, pay later options through trusted payment partners at checkout. This lets you spread out your payments in a way that works for you, with no hidden fees.

9. Can I order fabric or material samples?

Yes. For many of our items, you can order free swatches to see the materials in your home before making a purchase. Just look for the sample request option on the product page.

10. How can I contact customer support?

We're happy to help. You can reach our team by email at support@habitura.shop or by using the live chat on our website. We’re available Monday through Friday from 9 am to 5 pm Eastern Time.